Fadoua Hakimi.

Front Desk

End of 2013 to Present

Greet guests and patrons as they arrive

Handle guest check-ins and check-outs appropriately

Operate hotel switchboard, take calls and provide information and transfer calls

Manage accurate accounting of all rooms

Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions

Refer guests to appropriate departments to resolve complaints or provide suggestions